Returns Policy

If you would like to return an item, please contact our sales team on 01354 602288 or email

Please make sure that you have all the order documents at hand.

• Impact Direct will not accept the return of goods for any reason unless prior agreement been received from Impact Direct. Collection will be made only with a valid collection note.

• Goods returned because they are not required will incur a 15% handling charge. Goods returned after 30 days of receipt of invoice will not be accepted.